Privacy Policy

1. Overview

Goal Green World Pte Ltd (UEN 202009752D, “Goal Green World”, “we”, “us” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (the “Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Data when you visit our website, communicate with us, or otherwise engage our painting and waterproofing services (collectively, the “Services”).

In this Privacy Policy “Personal Data” has the meaning given to it in the Singapore Personal Data Protection Act 2012 (the “PDPA”): data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Data and how we will handle it. If you do not agree with our policies and practices, do not use our Services. By accessing or using our Services, you agree and consent to this Privacy Policy.

2. Information That Goal Green World Collects About You

We collect information about you (“Personal Data”):

• Directly from you when you provide it to us. When you submit an enquiry, request a quotation, engage our Services, make a payment, subscribe to a newsletter or otherwise contact us, we will ask for things like your name, contact details (including email address, phone number and property address), billing and payment information, and the details of the project you are asking us to work on, in order to fulfil your request. If you submit any Personal Data about other people to us (for example your spouse, tenant, landlord or management corporation), you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Data in accordance with this Privacy Policy (for example, by obtaining their consent).
• From third parties. We may obtain information about you through marketing partners and referrers (such as customers who refer you, advertising and marketing companies, and social media platforms) or other third parties (such as your management corporation, your landlord, publicly available business directories, or suppliers whose products you have asked us to install). This information can include, for example, your name, contact information and content that is publicly available.
• Automatically when you use our Services. We collect information about how you interact with our website, including information about your device (such as your IP address and other technical information about your device), the actions you take on our website, and through the use of cookies, pixel tags, web beacons and similar technologies (collectively, “cookies”). This includes analytics and advertising measurement tools such as Google Analytics, the Meta pixel and Google Ads conversion tracking. You can control cookies through your browser settings; our website continues to function if you do so, although some conveniences may not work.

3. How Goal Green World Uses Information It Collects About You

We use Personal Data that we collect about you or that you provide to us for the following purposes:

• To provide and deliver our Services. We use your Personal Data to respond to your enquiry, prepare a quotation, schedule and carry out painting and waterproofing work, deliver materials, provide after-sales and warranty support, and otherwise perform the Services you have engaged us for.
• For business operations. We use information to operate our business, for example to perform accounting, invoicing, auditing, billing, reconciliation, credit control and collection activities, and to comply with contractual obligations to our customers, suppliers and subcontractors.
• To communicate with you. We use contact information to send messages; to communicate with you about your project, your account and our Services; to respond to customer service requests; to send alerts such as scheduling updates or changes to our policies; and to send marketing or informational materials, in accordance with your communication preferences.
• For customer support. We use your Personal Data to provide you with customer support, including warranty and post-completion support.
• To protect and secure our website and business. We may use information to keep our Services safe, such as crime, fraud, and abuse monitoring and prevention, and cybersecurity efforts.
• For advertising and marketing. We may use Personal Data about you, including which pages you viewed and other information we collect, to enable us to provide personalised content, verify eligibility for and extend promotional offers, and study the effectiveness of our advertising and marketing campaigns. We use analytics data from our website and from marketing partners to measure how well our advertising is working. Where required by law we will obtain your consent before sending you marketing communications, and you may withdraw that consent at any time (see Section 10).
• For statistical purposes to improve our Services. We compile statistics about how our website is used, which helps us understand, anticipate and respond to what our customers need. This information helps us create a better overall experience for our customers.
• For legal, regulatory and compliance purposes. We may use Personal Data to comply with legal, regulatory or related obligations, including to protect our legal rights.

Legal basis for our use. Under the PDPA, we collect, use and disclose your Personal Data on one of the following bases: (a) with your consent (which may be given expressly or, where permitted by the PDPA, deemed by conduct such as voluntarily providing your Personal Data for an obvious purpose); (b) where the collection, use or disclosure is necessary for the performance of a contract with you or to take steps at your request before entering into a contract; (c) where the collection, use or disclosure is required or authorised by law; or (d) where the PDPA otherwise permits (including where the collection, use or disclosure is in our legitimate interests and a reasonable person would consider it appropriate in the circumstances).

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information.

Goal Green World is the data controller of all Personal Data collected through our website and Services. If you have questions about, or need further information concerning, the legal basis on which we collect and use your Personal Data for any specific processing activity, please contact us using the details provided under Section 14 (“How to Contact Us”).

4. How Goal Green World Protects Your Information

We design our website and business processes to provide reasonable and appropriate administrative, technical and organisational security measures to protect your Personal Data against risks such as temporary or permanent loss, destruction, and unauthorised or unlawful access, alteration, use or disclosure. These measures include access controls on our business systems, transport encryption for information submitted through our website, and contractual obligations on our suppliers and vendors to apply similar protections when they access or use Personal Data that we share with them.

Users of our website and Services must also do their part in protecting their data, systems, networks and the services they are utilising. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the instructions in Section 14 (“How to Contact Us”).

5. When Goal Green World Shares Your Information

We may disclose Personal Data with the following categories of third parties:

• With service providers acting on our behalf. We may share information with our authorised vendors and suppliers to provide services we have contracted for, such as website hosting, customer relationship management, data analysis, IT services, auditing, accounting and customer service. Our contracts with these service providers include provisions to protect your Personal Data and limit its use to the services we have engaged them to provide.
• With trade partners engaged for your project. We may share information with scaffolders, product suppliers or specialist subcontractors we engage to complete work you have asked us to do, and only to the extent needed to complete that work.
• With marketing partners. We share your information with our advertising and analytics providers to measure and improve the effectiveness of our marketing, and in some cases to prepare and deliver advertising content to relevant audiences. We do not sell your Personal Data. For information about how to manage our advertising and marketing, please see Section 10.
• With third-party services you connect to. If you connect third-party services to our Services, for example if you communicate with us through WhatsApp or Facebook Messenger, you are agreeing to provide information about you to those third-party services under their respective terms and privacy policies.
• Sales, mergers and acquisitions. We may disclose Personal Data as part of a contemplated or actual corporate transaction such as a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or shares (including in connection with any insolvency or similar proceedings), subject to equivalent protections continuing to apply to your Personal Data.
• For legal, regulatory or related purposes. We may disclose your information to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental or law enforcement officials, or private parties, including but not limited to in response to subpoenas, search warrants, court orders or written requests from the Personal Data Protection Commission of Singapore (the “PDPC”).
• At your direction or with your consent. Goal Green World may disclose your Personal Data to any other person or entity where you consent to the disclosure or otherwise direct us to disclose the information.

We do not share your phone number, SMS or WhatsApp originator opt-in data, or consent with any third parties, excluding aggregators and providers of the messaging services we use to send those messages to you.

6. Data Retention

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, warranty or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data (see Section 10). In some circumstances we will anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Information From Children

We do not knowingly collect, use, disclose, sell, or share Personal Data from children under 13. If we learn that we have collected the Personal Data of a child under 13 we will take steps to delete the information as soon as possible. If you are under 13, do not provide any information about yourself to Goal Green World, including your name, address, telephone number or email address. If you become aware that Personal Data of a child under 13 has been provided to us, please let us know using one of the methods provided in Section 14 (“How to Contact Us”).

8. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from our Services, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organisations that are not operating on Goal Green World’s behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes any third party operating any site or service to which our Services link, the inclusion of a link on our Services does not imply endorsement of the linked site or service by us, and any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Data you disclose to other organisations through or in connection with our Services.

9. Do Not Track

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, our Services do not respond to DNT signals.

10. Your Legal Rights Under the Singapore PDPA

Goal Green World respects your rights related to your Personal Data. The PDPA gives you the following rights in respect of Personal Data we hold about you.

Right of access

You may request confirmation of the Personal Data we hold about you, and information about the ways in which that Personal Data has been used or disclosed by us during the year before the date of your request. You can make such a request by writing to our Data Protection Officer using the details in Section 14 (“How to Contact Us”). We may charge a reasonable fee to fulfil your request, as permitted by the PDPA, and we may require evidence of your identity before doing so.

Right of correction

You may request that we correct an error or omission in the Personal Data that we hold about you. You can make such a request by writing to our Data Protection Officer using the details in Section 14. Once we correct your Personal Data we will, unless you have told us otherwise, send the corrected data to every other organisation to which we disclosed that Personal Data in the year before the date of the correction.

Right to withdraw consent

Where we have collected your Personal Data with your consent, you can withdraw that consent at any time. You can do so by writing to our Data Protection Officer using the details in Section 14, or, for marketing SMS and WhatsApp messages, by replying STOP to any such message.

Withdrawing your consent will not affect (a) the lawfulness of any processing we conducted prior to your withdrawal, or (b) processing your Personal Data under other legal bases. Withdrawing your consent may limit our ability to respond to your enquiry, complete work you have engaged us for, or provide warranty support, we will let you know the specific consequences at the time.

Right to be informed

You have the right to be informed of the purposes for which your Personal Data is being collected, used or disclosed on or before those activities take place. This Privacy Policy is intended to satisfy that requirement.

Right to complain

If you believe we are using your Personal Data in a way that is inconsistent with this Privacy Policy or with the PDPA, please contact us using the details in Section 14. If we cannot resolve your complaint, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.

Advertising and marketing choices

To exercise your choices regarding our use and disclosure of your Personal Data for advertising and marketing purposes, you may update your communication preferences or opt out by using one of the methods in Section 14. Please note that if you choose not to receive marketing communications from us, we may still send you communications related to your project or account, such as scheduling information, warranty notices or service issues.

11. International Data Transfers

Some of the service providers we use, for example our email provider, our website host and our customer relationship management platform, process Personal Data on servers located outside Singapore. Where we transfer Personal Data out of Singapore, we take reasonable steps required by the PDPA to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection at least comparable to that under the PDPA. In practice this is achieved through contractual clauses in our vendor agreements, and (where applicable) by relying on binding corporate rules of the recipient organisation.

12. Privacy Policy Updates

Goal Green World may change this Privacy Policy at any time, at its discretion. We will revise the “last updated” date at the top of this page when we do. Where the changes are material, we will take reasonable steps to notify you. Your continued use of our Services after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

13. Data Protection Officer

In accordance with Section 11(3) of the PDPA, we have appointed a Data Protection Officer to oversee compliance with this Privacy Policy and the PDPA. All requests to access, correct or withdraw consent for your Personal Data, and all complaints and other queries about how we handle your Personal Data, should be directed to our Data Protection Officer.

14. How to Contact Us About This Privacy Policy

To ask questions about this Privacy Policy and our privacy practices, or to exercise any of your rights under Section 10, contact our Data Protection Officer at:

Data Protection Officer
Goal Green World Pte Ltd (UEN 202009752D)
7030 Ang Mo Kio Ave 5, #05-48, Northstar @ AMK, Singapore 569880
Email: [email protected]
Telephone: +65 8827 0331

In compliance with the Singapore Personal Data Protection Act 2012, Goal Green World Pte Ltd commits to resolve PDPA-related complaints about our collection and use of your personal data. Individuals in Singapore with inquiries or complaints regarding our handling of personal data under the PDPA should first contact Goal Green World at: [email protected]. If we are unable to resolve your complaint within a reasonable time, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.